FOR REFERRING PROVIDERS

Prior authorization, handled for you

Lucent Medical Imaging manages prior authorization on behalf of referring practices in Glendale, we verify benefits, submit the request to the payer, track it to determination, and schedule the patient once approved.

Refer a Patient Call Scheduling (818) 679-2867

Referring provider workflow at Lucent Medical Imaging Glendale

We submit the request
PAYER SUBMISSION
We track to determination
DAILY FOLLOW-UP
Standard determination
PAYER-DEPENDENT
Urgent requests expedited
SAME DAY FLAG

DIVISION OF LABOR

We take the administrative work off your desk

Your office sends the clinical detail. Everything downstream of that, payers, portals, follow-up calls and scheduling, sits with us.

Lucent handles

Benefit verification with the patient's payer
Payer submission through the required portal or fax channel
Clinical documentation packaging for medical-necessity review
Follow-up to determination, with status visible to your office
Patient notification and scheduling once approved
Appeal support where appropriate, including peer-to-peer coordination

From your office

Signed order with exam and body part
Clinical indication and ICD-10
Relevant priors or notes
Patient demographics and insurance
A contact for clinical questions

THE PROCESS

From order to appointment, in four steps

Every case follows the same tracked path, so your staff never has to chase a payer or wonder where a request stands.

Order received

Your order arrives by secure upload, fax or phone. We confirm receipt with your office the same business day.

SAME DAY

Benefits verified, request submitted

We verify the patient's benefits, package the clinical documentation and submit the imaging prior authorization request to the payer.

STEP 02

Determination tracked

We follow the case with the payer until a determination is issued, including peer-to-peer coordination where a reviewer requests it.

TRACKED DAILY

Patient scheduled, your office notified

Once approved, we contact the patient directly to schedule and confirm the appointment back to your office.

ON APPROVAL

TURNAROUND

Authorization turnaround expectations

Request type	What happens	Typical timeline
Routine authorization	Benefits verified and request submitted, then tracked to determination.	PAYER-DEPENDENT
Urgent / expedited	Flagged with the payer as expedited and escalated the same business day.	PAYER-DEPENDENT
Peer-to-peer required	We coordinate the reviewer call and confirm availability with your office.	PAYER-DEPENDENT
Denial and appeal	Reason shared with your office, appeal prepared where appropriate.	PAYER-DEPENDENT

Timelines are payer-dependent. We notify your office of any delay rather than letting a case sit.

COMMONLY AUTHORIZED

Exams that commonly require authorization

X-ray and most ultrasound studies typically do not require prior authorization, see our X-ray services and ultrasound services.

DENIALS

If a request is denied

We notify your office promptly and share the payer's stated reason in full. Where the plan allows it, we support peer-to-peer review and coordinate the reviewer call. If the denial stands, our radiologists can discuss whether a different modality answers the same clinical question, for example a low-dose CT or ultrasound in place of a contrast-enhanced study.

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FAQS

Frequently asked questions

Who submits the authorization request?

Lucent submits the imaging prior authorization request to the payer on your behalf. Your office provides the signed order, clinical indication and ICD-10, and patient insurance details.

How long does prior authorization take?

Timelines are payer-dependent. Standard determination timing is payer-dependent; urgent requests are expedited and we notify your office of any delay.

What do you need from our office?

A signed order with exam and body part, the clinical indication and ICD-10, patient demographics and insurance, any relevant priors or notes, and a contact for clinical questions.

What happens if a request is denied?

We notify your office promptly, share the payer's stated reason, support peer-to-peer review where allowed, and can discuss whether a different modality answers the same clinical question.

Can urgent studies be expedited?

Yes. Mark the order urgent or STAT and call our scheduling line at (818) 679-2867 so we can flag the request with the payer immediately.

Send the order. We'll handle the rest.